Terms & Conditions
Items will be shipped with the carrier you select when checking out (DHL, PostNL or UPS).
All orders will be shipped carefully packaged in sturdy cardboard mailers.
We do not take responsibility for any damages caused by the shipping company. However, if your package arrives damaged, please take some pictures and get in touch with us thru email@example.com – or reply to your order confirmation. We’ll try and respond within 24 hours and will find a solution together.
If you select a shipping method without tracking it’s at your own risk. We will inform you when your parcel leaves.
Orders ship out within 48 hours, often within 24 – unless it’s pre-orders. For pre-order the shipping date is communicated on the product page. Please be advised dates can be pushed back when product deliveries are delayed. We will inform you when this happens.
When placing an order that contains a pre-order, we will hold the entire order til it’s complete and then ship it out in one go. If you do not wish to wait and want to receive a portion earlier, please place a separate order.
CANCELLING YOUR ORDER
If you wish to cancel your order before it’s shipped out, you can do at any time – and without any costs. You will get a full refund. Cancelling an order can be done through your account page, by getting in touch with us, or by following the instructions in your order confirmation.
Once your order has been despatched we cannot accept returns. If your order contains faulty items or wrong items, please get in touch and we’ll issue a refund or send a replacement copy. If your item got damaged during transit, please reach out to us with pictures, and we’ll help you find a solution – we are not responsible for damages that occur during transit.
We will not share / sell any of your personal information. Ever.
If you want us to delete your details and/or order history, just get in touch.
All prices on our website are in euro’s, include tax and handling. Shipping costs are calculated upon checkout.
When placing your order you will have to pay for the full order. We only ship out items after we received your payment.
Payments are handled by Mollie Payment. All payment options are on the check out page.
White Russian Records is registered with the Dutch chamber of commerce; 60617179
VAT no: NL001740318B92
Our address: Nirrewortel 110, 3453VZ, De Meern, The Netherlands.